1. How to Book:
Complete the Online Booking, accepting on behalf of all parties the terms of these booking conditions and pay the total Tour fare per person. No contract shall exist between the company and the client until the prescribed payment has been paid and the clients booking has been confirmed by the Company. The payment will be refundable should the company not be able to accommodate the client on the requested tour.
2. Payment:
The full payment of the tour fare due by the client to the Company, must be paid on booking, otherwise the Company may treat the booking as cancelled by the client. Late applications may however join the tour on an availability basis
3. Alterations to Itineraries:
Although every effort is made to adhere to itineraries as advertised, the company reserves the right to occasionally change routes as brought about by changing conditions. When a major change becomes necessary, notification of such alterations will be sent to the client’s agent or to the client’s last known addresses soon as the company becomes aware. The company reserves the right to alter an itinerary after a departure if it is in the client’s interest to do so. The company will not be held responsible for any compensation to the client if the Company have to cancel or in a way change the tour due to force majeure, namely war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other external circumstance beyond the Company’s control.
4. Cancellation Policy:
Cancellation of a booking must be made in writing, by the person who made the booking, and is not effective until the Company receives such cancellation. If the cancellation was received more than 48 hours prior to departure, a 5% handling fee will be charged and the balance will be refunded. If the cancellation is received 48 hours or less before departure, no tour fare shall be refunded. If the client fails to join a tour, or joins after departure or leaves it prior to its completion, no tour fare shall be refunded.
5. Authority on Tour / Exclusion of Tour:
The decision of the driver guide of the Company will be final in all matters likely to endanger the safety of the clients of the group. The Company shall not be held responsible for or liable to any client who commits an illegal or unlawful act in the country visited. The client may be excluded from the tour without any refund of the tour fare. If the Company considers the client as unsuitable for a tour, it may in its absolute discretion, cancel such a client’s booking and cease to carry the client further if that client causes inconvenience or annoyance to other passengers.
6. Alterations:
No employee or representative of the Company has the right to alter, vary or waive the right of these conditions, nor to undertake any liability whatsoever on behalf of the Company, unless such be in writing and signed by the director of the Company.
7. Health:
The Client acknowledges being aware of the proposed itinerary and hereby confirms that he or she is medically fit, in good health, and is able to embark upon the tour. Any client with a pre-existing medical condition or illness must declare the true nature of such condition at the time of the booking and make arrangements for the provision of any drugs or other cause of treatment that may be required during the tour. Such a client would be required to provide a medical statement from a GP to confirm that they are fit to travel. The Company and its representatives will treat all information in the strictest confidence.
8. Baggage:
All baggage and personal affects are at all times at the client’s own risk and the Company cannot accept liability for any loss or damage to baggage or personal effects.
9. Insurance:
Travel and cancellation insurance is mandatory for all clients. Before a client commences a tour, he or she must arrange his or her own insurance with a reputable insurer, with protection for the full duration of the tour to cover injury, medical expenses, loss of luggage, and the expenses associated with the cancellation curtailment of a tour. The Company shall not refund the client in the case of illness, death or loss of body parts. The Client must make sure of fully covered travel and medical insurance.
10. Copyright:
The Company may take films or and photographs of our clients while on any tour, and reserves the right to publish, or use the material in advertising, without obtaining the consent or the payment to the client.
11. Jurisdictions and Law:
This contract shall be interpreted under the laws of South Africa. In the event of any dispute between the parties hereto this version in English shall be the basis of the contract.
12. Severability:
If any part, term or provision of this contract is held to be illegal or unenforceable, it shall not affect the validity or enforce ability of the remainder of the contract. Furthermore, if any covenants are held illegal or unforeseeable by virtue of its scale, extent or duration, it shall remain valid and enforceable in such reduced scale, extent or duration as any count may decide as being the maximum scale, extent or duration permissible In the event of any dispute between the parties hereto this version in English shall be the basis of the contract.
13. Assumption of risk:
I realize the importance of wearing a helmet when cycling. If I choose not to wear a helmet, I’m doing so at my own risk.
I understand that cycling and hiking may result in severe injury, including but not limited to spinal or head injury.
I understand that this activity may result in hazards posed by other bicycles and traffic or road conditions.
I understand these bicycles may not have visibility enhancement equipment such as blinking lights.
I understand these bicycles have back paddle breaks and I am confident using it.
I understand the South African traffic laws and will ride on the left hand side of the road. I will obey all traffic signals, will use hand signals, will not be texting and riding and will give way to pedestrians.
I understand that I will be exposed to natural elements, dangerous animals, reptiles and / or insects, any of which could be a risk to my safety. I understand that the above mentioned risks may cause serious injury and could possibly even result in my death and accept such risks.
I understand and appreciate that there are risks involved and I undertake to take all due care to stay safe.
Credit card transactions will be acquired for Flying Feet via PayGenius (Pty) Ltd who are the approved payment gateway. As such, the transaction will reflect as PayGenius: Flying Feet on your statement.
PayGenius uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.
Marchelle van Zyl
24 Bath Street, Montagu
Cell: 076 891 3623
Email: marchellevanzyl@yahoo.com
This privacy notice forms part of your agreement with Activitar.
During our interactions, you share personal information with Tornado Tour Systems (Pty) Ltd, trading as Activitar, registration number 2004/000954/07.
This notice tells you what to expect when we collect information from you and how we use it.
It is part of our agreement with you, and we may need to update it occasionally. When we do, we will inform you. You should read this notice along with our terms and conditions that apply to the products and services you use.
If you have any questions about this policy, please contact us by email at privacy@activitar.com or by phone on +2787 250 0276
We collect your information in the circumstances outlined below. Sometimes we are required by law to collect your information, for instance, if tax legislation forces us to collect personal information.
We need some general information before we can enter into an agreement and you can begin to use our reservation system and online distribution service.
We collect your:
company name
contact details
VAT number
banking details
details related to your operating processes and offerings
details contained in your company registration documents
identity documents of your mandated officials
proof of address of your mandated officials
proof of banking details
We use this information to:
load you on our services and configure the system
set up and process payments via the payment gateway
communicate with you
provide training
process orders
provide your offerings to clients via activitar.com
provide support
send you statements, receipts, invoices or any other legal documents that relate to your transaction
fulfill our legal obligation to use or disclose your information
Legal basis for processing: Data protection legislation allows us to process personal information when it is necessary for the performance of a contract with you. In other instances, we are required by law to collect your information, for instance tax legislation forces us to collect personal information. |
In order for our service to function properly, ‘customer data’ is generated and collected. This includes your, and your clients’ personal information. We collect your clients’ names, contact details, and details about their bookings.
We use customer data to process bookings and reservations on our reservation system and distribution service, to analyse and improve our services and to identify and solve problems where they may appear.
Legal basis for processing: Data protection legislation allows us to process personal information when it is necessary for the performance of a contract with you. |
When you contact us by social media, email, our support service or telephone with a query, complaint, or request, we collect the information contained in your message. We use the information we collect to reply to, investigate, and resolve your query, complaint, or request.
Legal basis for processing: Data protection legislation allows us to process personal information when it is in our interest and we have chosen the least invasive way to process the information. It is in both our interest to reply to, investigate, and resolve your queries, complaints, and requests. |
We have a monthly newsletter that is delivered by email.
We’ll ask you whether you want to receive the newsletter, if you agree it is important that you know you can unsubscribe at any time by following the unsubscribe link at the bottom of the email or by contacting us.
Legal basis for processing: Data protection legislation allows us to process personal information when you have given us your express consent. |
We do not knowingly collect the personal information of children without the consent of a parent or guardian.
We use service providers and suppliers who we trust to assist us in providing our services to you. They have agreed to keep your information secure and confidential, and to only use it for the purposes for which we have sent it to them.
We share your information with service providers when they help us to:
store information
process payments
ensure you have access to the services you paid for
deliver our newsletter
help monitor the effectiveness of our promotions and advertising
help us manage our business, for instance accountants and professional advisors.
maintain our website
find and fix errors and performance issues on our website
Sometimes we will be required by law to share your information. For instance, we may be required to share your information with the South African Fraud Prevention Services. We will not sell your information or share information with third parties for the purposes of direct marketing (we don’t like spam either).
Some of the service providers that we use may be located in other countries; for instance, our cloud storage service. These countries may not have the same levels of protection of personal information as South Africa. If this is the case, we require that they undertake to protect the personal information of our customers to the same level that we do.
We will not retain your information for longer than we need to, unless we are legally required to do so. Most of your personal information will be retained for 5 years from the date of your last transaction with us. However, we may keep your contact details for longer for marketing and mailer purposes.
We have implemented reasonable security measures based on the sensitivity of the information we hold. These measures are in place to protect the information from being disclosed, from loss, misuse, and unauthorised access, and from being altered or destroyed.
We regularly monitor our systems for possible vulnerabilities and attacks, but no system is perfect and we cannot guarantee that we will never experience breach of any of our physical, technical, or managerial safeguards. If something should happen, we have taken steps to minimise the threat to your privacy. We will let you know of any breaches that affect your personal information and inform you how you can help minimise the impact.
You also have a role to play in keeping your information secure. For example, you should never share personal information with us in an email, because while our servers are protected, it is still possible that email can be intercepted. Instead, contact the Activitar support team at +2787 250 0276, which will connect you to Chris Coetzee, our information officer.
You have the right to know what kind of personal information we have about you, to correct it, and to opt out of marketing.
You have the right to
ask us what we know about you;
ask what information was sent to our suppliers, service providers, or any other third party;
ask us to update, correct, or delete any out-of-date or incorrect personal information we have about you;
unsubscribe from any direct marketing communications we may send you; and
object to the processing of your personal information.
You can request access to the information we have about you, or correct your personal information by contacting our deputy information officer at privacy@activitar.com. It can take us up to 21 days to respond to your request because there are procedures that we need to follow. In certain cases, we may require proof of your identity, and sometimes changes to your information may be subject to additional requirements such as valid proof of residence.
If you are in the European Union, you have these rights in terms of the GDPR:
The right to be informed about the collection and use of your personal information.
The right to access your personal information. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may charge a fee in some circumstances. We will let you know if this is the case.
You have a right to have inaccurate personal information corrected or completed if it is incomplete. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may refuse in certain circumstances.
You have the right to have your personal information erased, also known as the ‘right to be forgotten’. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may refuse in certain circumstances.
You have the right to request that we restrict or suppress your personal information. You may make such a request from us by contacting privacy@activitar.com. We may take one month to respond to your request and may refuse in certain circumstances.
You have the right to reuse your personal information for your own purposes across different services, also known as the right to data portability.
You have the right to object to us processing your personal information in certain circumstances. You may make your objection by contacting privacy@activitar.com. We may take one month to respond to your request. There are legitimate reasons why we may refuse your objection, which depend on why we are processing it.
You have the right to complain to a supervisory authority in the Member State where you live or work, or where the infringement took place.
You have the right to object to automated decision-making and profiling.
You may ask that a human review any automated decisions that we make about you, express your point of view about it, and obtain an explanation of the decision. You may challenge any automated decision made about you by contacting privacy@activitar.com. We may take one month to respond to your request.
© 2024 Tornado Tour Systems (Pty) Ltd ta Activitar.