Service Terms and Conditions

1. How to Book:
Complete the Online Booking, accepting on behalf of all parties the terms of these booking conditions and pay the total Tour fare per person. No contract shall exist between the company and the client until the prescribed payment has been paid and the clients booking has been confirmed by the Company. The payment will be refundable should the company not be able to accommodate the client on the requested tour.

2. Payment:
The full payment of the tour fare due by the client to the Company, must be paid on booking, otherwise the Company may treat the booking as cancelled by the client. Late applications may however join the tour on an availability basis

3. Alterations to Itineraries:
Although every effort is made to adhere to itineraries as advertised, the company reserves the right to occasionally change routes as brought about by changing conditions. When a major change becomes necessary, notification of such alterations will be sent to the client’s agent or to the client’s last known addresses soon as the company becomes aware. The company reserves the right to alter an itinerary after a departure if it is in the client’s interest to do so. The company will not be held responsible for any compensation to the client if the Company have to cancel or in a way change the tour due to force majeure, namely war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other external circumstance beyond the Company’s control.

4. Cancellation Policy:
Cancellation of a booking must be made in writing, by the person who made the booking, and is not effective until the Company receives such cancellation. If the cancellation was received more than 48 hours prior to departure, a 5% handling fee will be charged and the balance will be refunded. If the cancellation is received 48 hours or less before departure, no tour fare shall be refunded. If the client fails to join a tour, or joins after departure or leaves it prior to its completion, no tour fare shall be refunded.

5. Authority on Tour / Exclusion of Tour:
The decision of the driver guide of the Company will be final in all matters likely to endanger the safety of the clients of the group. The Company shall not be held responsible for or liable to any client who commits an illegal or unlawful act in the country visited. The client may be excluded from the tour without any refund of the tour fare. If the Company considers the client as unsuitable for a tour, it may in its absolute discretion, cancel such a client’s booking and cease to carry the client further if that client causes inconvenience or annoyance to other passengers.

6. Alterations:
No employee or representative of the Company has the right to alter, vary or waive the right of these conditions, nor to undertake any liability whatsoever on behalf of the Company, unless such be in writing and signed by the director of the Company.

7. Health:
The Client acknowledges being aware of the proposed itinerary and hereby confirms that he or she is medically fit, in good health, and is able to embark upon the tour. Any client with a pre-existing medical condition or illness must declare the true nature of such condition at the time of the booking and make arrangements for the provision of any drugs or other cause of treatment that may be required during the tour. Such a client would be required to provide a medical statement from a GP to confirm that they are fit to travel. The Company and its representatives will treat all information in the strictest confidence.

8. Baggage:
All baggage and personal affects are at all times at the client’s own risk and the Company cannot accept liability for any loss or damage to baggage or personal effects.

9. Insurance:
Travel and cancellation insurance is mandatory for all clients. Before a client commences a tour, he or she must arrange his or her own insurance with a reputable insurer, with protection for the full duration of the tour to cover injury, medical expenses, loss of luggage, and the expenses associated with the cancellation curtailment of a tour. The Company shall not refund the client in the case of illness, death or loss of body parts. The Client must make sure of fully covered travel and medical insurance.

10. Copyright:
The Company may take films or and photographs of our clients while on any tour, and reserves the right to publish, or use the material in advertising, without obtaining the consent or the payment to the client.

11. Jurisdictions and Law:
This contract shall be interpreted under the laws of South Africa. In the event of any dispute between the parties hereto this version in English shall be the basis of the contract.

12. Severability:
If any part, term or provision of this contract is held to be illegal or unenforceable, it shall not affect the validity or enforce ability of the remainder of the contract. Furthermore, if any covenants are held illegal or unforeseeable by virtue of its scale, extent or duration, it shall remain valid and enforceable in such reduced scale, extent or duration as any count may decide as being the maximum scale, extent or duration permissible In the event of any dispute between the parties hereto this version in English shall be the basis of the contract.

13. Assumption of risk:
I realize the importance of wearing a helmet when cycling. If I choose not to wear a helmet, I’m doing so at my own risk.
I understand that cycling and hiking may result in severe injury, including but not limited to spinal or head injury.
I understand that this activity may result in hazards posed by other bicycles and traffic or road conditions.
I understand these bicycles may not have visibility enhancement equipment such as blinking lights.
I understand these bicycles have back paddle breaks and I am confident using it.
I understand the South African traffic laws and will ride on the left hand side of the road. I will obey all traffic signals, will use hand signals, will not be texting and riding and will give way to pedestrians.
I understand that I will be exposed to natural elements, dangerous animals, reptiles and / or insects, any of which could be a risk to my safety. I understand that the above mentioned risks may cause serious injury and could possibly even result in my death and accept such risks.
I understand and appreciate that there are risks involved and I undertake to take all due care to stay safe.

Credit card transactions will be acquired for Flying Feet via PayGenius (Pty) Ltd who are the approved payment gateway. As such, the transaction will reflect as PayGenius: Flying Feet on your statement.

PayGenius uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.

Marchelle van Zyl
27 Bath Street, Montagu
Cell: 076 891 3623
Email: marchellevanzyl@yahoo.com